Shipping policy
Thank you for shopping at okeyWOW. We aim to deliver your products quickly, safely, and with full transparency. Our shipping process is designed to be smooth, reliable, and customer-friendly.
Order Processing Time
All orders are processed within 1–3 business days.
Orders placed after 2 PM, on weekends, or public holidays will be processed the next business day.
You will receive an order confirmation email immediately.
Shipping Methods & Delivery Times
United Kingdom
Standard Delivery: 2–5 business days
Express Delivery: 1–3 business days
We use trusted carriers such as Royal Mail, DPD, USPS, UPS, FedEx, DHL
Shipping Fees
Shipping fees are calculated at checkout based on location, weight, and shipping method.
Free shipping promotions may be available during special offers.
Order Tracking
Once your order ships, you will receive:
A tracking number
A direct tracking link from the courier
You can track your order at any time.
Delayed, Lost, or Missing Packages
If your order is:
Marked delivered but not received
Delayed beyond expected time
Lost in transit
Please contact us within 7-10 days at info@okeywow.com
We will investigate with the courier and resolve the issue.
Packaging & Handling
We take great care to ensure:
Safe, secure, and protective packaging
Clean handling
Fast dispatch
Your satisfaction is our priority.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
We cannot refund or replace orders shipped to incorrect or incomplete addresses provided at checkout.